copyright notice:

The contents of this website including, text and images are the copyright of “Starlight Crystal Jewellery” - © 2009 “Starlight Crystal Jewellery” All rights reserved.   Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

·        you may print or download to a local hard disk extracts for your personal and non-commercial use only

·        you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Ordering From Starlight Crystal Jewellery:

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. You will also be requested to create your own password, this will create an account for you and to make things easier, the next time you shop with us, all you have do to is log-in to your account with your email & password and you do not even have to fill out all your details again.To finish your order, just click on, 'Submit Order' at the bottom of the last page, if you selected Cheque payment you can print-off a copy of the invoice, and if you have selected to pay via Paypal, you will then be transfered to PayPals secure website payments page where you complete your debit/credit card details, or log into your PayPal account. You will then be sent an email from us to confirm your order.

The benefits of 'My Account'

You will be able to view your account information: General Information, view the progress of your Recent Order(s), view your Order History, edit your details and password, just click on them on the top right hand corner of our website Page, under 'My Account.'

Orders can only be sent to the billing address of the cardholder placing an order.

All our prices are in GBP £ sterling and includes Vat.

Delivery schedule:

We try to process all orders, where possible, within 48 hours. Whilst most items will be despatched within one working day, and sent by Royal Mail Recorded Delivery. Please allow 3-5 days for delivery within the UK. 7-10 days for Europe and 10-14 days Rest of World. For Delivery Charges, click on 'Delivery & Postage' in the menue bar on the left of the web page

Payment Methods:

We accept payment by Cheque (sent by registered mail)We also accept PayPal, safe online payments that allow you to pay with your credit or debit card. Buyers from outside the UK please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s

Packaging:

At Starlight Crystal Jewellery, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence or the post, simply contact us on our 'Contact Us' page with details of the problem, and we will contact you with an authorisation for you to return the item. On inspection of the returned product, and found to be broken in transit or faulty, a replacement will be mailed out within one working day, free of any charge, providing it is in stock at the time.

Deliveries to UK mainland (inc. Northern Ireland, Channel Isles, Isle of Man & Scottish Isles.)

For UK mainland deliveries, postage will be charged at cost PLUS a small fee for packaging and handling. The postage cost per item should be shown along side the item description, if it is not, please email Starlight Crystal Jewellery for a quote. Items mailed within the UK will normally be sent first class recorded delivery and insured for £30.00. Heavier items may be sent Parcel Force 48 hour and will normally be insured for the full replacement value of the item. If a buyer requires enhanced insurance, Special Delivery or an expedited service please email the above for a quote BEFORE placing your order. Starlight Crystal Jewellery reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Overseas & non-mainland UK:

For overseas and non-mainland UK deliveries, postage will be charged at cost PLUS a small fee for packaging and handling. The postage cost per item should be shown along side the item description, if it is not, please email us at for a quote. Items mailed outside the UK will normally be sent Airmail and insured for £30.00. If a buyer requires enhanced insurance or an expedited service please email the above for a quote BEFORE placing your order. Starlight Crystal Jewellery reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate. Enhanced insurance up to a value of £200.00 starts at just £1.00 extra and is highly recommended.

Returns:

If you are not happy with your purchase, please let us know the problem on our 'Contact Us' page within 7 days. We will make a refund, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence. Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal mail/Parcel force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate.

Please Note: For hygiene reasons we are unable to accept the return of earrings.

Privacy Policy:

Starlight Crystal Jewellery do not sell or disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are not morning coffee biscuits, they are bits of information used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes.